1. Definitions & Interpretation

• “We”, “Us”, “Our”, “Ideal Scents” refers to the owner/operator of the website and brand.
• “You”, “Your”, “Customer” refers to any visitor, user, or purchaser using the website or services.
• “Products” means perfumes, fragrance oils, and any items sold by Ideal Scents.
• “Order” means a purchase request you place via the website.
• “Site” refers to idealscents.pk and its associated web pages, services, and apps.

2. Scope & Acceptance

• These Terms & Conditions govern your access to and use of the Site, and all purchases made via the Site.
• By placing an Order, you represent that you have read, accepted, and will follow all terms set forth here.
• If you do not agree with any part, do not use this Site or place an Order.

3. Eligibility & Account

• You must be at least 18 years old (or the legal age in your jurisdiction) to create an account or place an order.
• You agree to provide accurate, complete, and up-to-date information for registration, orders, and payments.
• You are responsible for maintaining confidentiality of your account credentials. You’ll notify us immediately if unauthorized use occurs.

4. Product Information & Pricing

• We strive to present accurate product descriptions, images, and pricing. However, we reserve the right to correct errors, inaccuracies, or omissions and to change or update information without prior notice.
• Prices listed are in Pakistani Rupees (PKR), unless stated otherwise.
• Taxes (such as GST) or duties (if applicable) may be added at checkout or delivery, based on relevant rules.
• Any variation in price must be authorized by Ideal Scents.

5. Order Acceptance & Cancellation

• Once you place an Order, you’ll receive an order acknowledgement. This does not mean we have accepted your Order. Acceptance occurs when we dispatch the Product.
• We may refuse or cancel any Order due to stock unavailability, system error, or regulatory/compliance reasons.
• If we cancel an Order after payment, we will refund you in full within a reasonable timeframe.

6. Payment Terms

• Payments must be made via the payment methods available on the Site (credit/debit card, bank transfer, mobile wallet, etc.).
• You agree to pay all charges, including applicable taxes, shipping, and handling, for the items ordered.
• If a payment is declined or fails, we may cancel your Order or require alternate payment method.

7. Shipping & Delivery

• Shipping is only available to the locations specified on the Site (within Pakistan or international as applicable).
• Delivery times are estimated and not guaranteed. Delays may occur due to force majeure, customs, or logistical constraints.
• Risk of loss or damage passes to you when the Product is delivered to the address you provided.
• You agree to inspect packages on delivery and notify us immediately of any damage, missing items, or issues.

8. Returns, Refunds & Exchanges

• Our return policy is [link to Refund/Return Policy] (you must specify your own policy).
• Typically, Products must be returned within X days (e.g., 7 days) in unused, original condition with all packaging and seals intact.
• Customized or personalized fragrances (if any) may not be eligible for return unless defective.
• Refunds (if applicable) will be processed to the original payment method after inspection, usually within X business days.
• Shipping or delivery charges are non-refundable unless the return is due to our error.

9. Intellectual Property & Content

• All content on the Site — images, text, logos, designs, graphics — is owned by or licensed to Ideal Scents.
• You may not copy, modify, distribute, or use our content for commercial purposes without express written permission.
• If you submit any ideas, feedback, or suggestions (“User Content”) to us, you grant us a worldwide, perpetual, royalty-free license to use, adapt, or modify it.

10. Prohibited Uses

You agree not to:

• Use the Site for unlawful, fraudulent, or harmful purposes.
• Interfere with or disrupt functionality of the Site, servers, or networks.
• Attempt to gain unauthorized access to other accounts or systems.
• Use bots, scrapers, or automated tools that overload or impair the Site.
• Reproduce or exploit our Products or descriptions for resale or distribution without consent.

11. Warranty Disclaimer & Limitation of Liability

• Products are offered “as is” and “as available.” We do not guarantee they will meet your expectations under all conditions.
• We disclaim all warranties, whether express or implied (merchantability, fitness for a particular purpose, non-infringement).
• To the maximum extent permitted by law, Ideal Scents is not liable for indirect, incidental, punitive, or consequential damages.
• Our total liability in any case is limited to the amount you paid for the Product.

12. Indemnification

• Your breach of this Agreement
• Your misuse of the Site
• Violation of rights of third parties
• Any negligent or wrongful conduct by you

13. Force Majeure

We are not liable or responsible for delays or failures in performance caused by events beyond our reasonable control (e.g. natural disasters, strikes, acts of war, governmental actions, internet outages, or pandemics).

14. Governing Law & Dispute Resolution

• This Agreement is governed by the laws of Pakistan (or the relevant province) without regard to conflict of laws.
• Any dispute arising from or relating to this Agreement shall be resolved exclusively in the courts of your jurisdiction in Pakistan, unless otherwise agreed in writing.
• You and we agree to attempt informal resolution first, before litigation or arbitration.

15. Modifications to Terms

• We reserve the right to modify or update these Terms & Conditions at any time without prior notice.
• Changes will be effective immediately upon posting (with a new “Last updated” date).
• Continued use of the Site after changes constitutes acceptance of the revised terms.

16. Severability & Waiver

• If any provision of these Terms is held invalid or unenforceable under applicable law, that provision shall be deleted or limited to the minimum extent necessary — the remaining provisions remain valid.
• No waiver of any right or provision under this Agreement will be effective unless in writing, and the waiver of a breach does not constitute waiver of any other breach.

17. Third-Party Links & Integrations

• Our Site may contain links to third-party websites, services, or payment providers. We are not responsible for their practices or content.
• Use of third-party services is subject to their own terms.

18. Contact Information

If you have any questions about these Terms & Conditions, you may contact us:

• Email: info@idealscents.pk

• Address: Karachi, Pakistan

• Phone: +92 339 3819381