Last updated: 15 October 2025

At Ideal Scents, we strive to ensure that every customer enjoys a smooth, satisfying shopping experience. However, if for any reason you are not fully satisfied with your purchase, we offer a simple and transparent return policy.

7-Day Return Policy

We offer a 7-day return policy, giving you up to 7 days from the date you receive your order to request a return.

To qualify for a return:

• The perfume must not be used more than 5%.
• The product should be returned in its original packaging, including all accessories, tags, and protective materials.

To initiate a return, please contact us at ‪+92 339 3819381‬ or via our Contact Us page. Once your return request is approved, we’ll provide you with a return shipping label and clear instructions on how to send the item back.

Note: Returns sent without prior approval will not be accepted.

If you have any questions about the return process, don’t hesitate to reach out to us at the number provided above.

Damages & Issues

We take great care in ensuring that all products are packed and shipped safely. However, if your order arrives damaged, defective, or incorrect, please inspect your order immediately upon delivery and contact us right away.

Our team will review your case and ensure a quick resolution — whether that means a replacement, exchange, or refund.

Exchanges

If you’d like to exchange an item, the fastest way is to return the product you have and place a new order for the one you want. Once your original return is received and approved, your new order will be processed.

Refunds

Once we receive and inspect your returned item, we’ll notify you regarding the approval status of your refund.
If your return is approved:

• A refund will be issued to your original payment method.

• Please allow a few business days for your bank to process and post the refund.

Contact Us

If you have any questions about our Return or Refund Policy, feel free to reach out:
Phone: +92 339 3819381
Website: www.idealscents.pk
Email: info@idealscents.pk